Frequently Asked Questions
Everything you need to know about your luxury footwear experience.
What is your shipping policy?
We offer complimentary standard shipping on all domestic orders over $250. Orders are typically processed within 1-2 business days, and delivery times vary based on your location.
How do I return or exchange my shoes?
We accept returns and exchanges on unworn, pristine merchandise within 14 days of delivery. Please ensure the protective film on the soles remains intact, as damaged soles are not eligible for return.
How do I find the right fit?
Our footwear generally runs true to size. Detailed sizing guides are available on each product page. If you are between sizes, we recommend selecting the larger size for the most comfortable fit.
Where are Black Suede Studio shoes manufactured?
All our collections are designed in Montreal and handcrafted by master artisans in Brazil using premium leathers and high-quality materials to ensure durability and comfort.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination country and order value.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Shop Pay Installments for eligible customers.